Store Policy

Customer Care

Hydrate By Q appreciates all of our customers, especially YOU!


Take the time to look around and admire all of the amazing products we have created for you. All of our products are homemade with love. Our product line was designed to provide you and your family with a hydrating product that enhances the appearance of your skin. Rather you are enjoying the rays of the summertime or covered up in the winter. Our product is going to keep your skin feeling smooth and soft to the touch all day.

We hope that this product will be in your shower as a part of your daily routine for your and your family. Our collections always are offering new products to add for you and your family. So make sure you are keeping up with What's New with Hydrate Collections. 

Products Facts and Benefits!

Here is why I chose oils and butter to develop my products.

  • Shea Butter - Highly Moisturizing, Anti- Inflammatory, Use for eczema and psoriasis, natural SPF, fades dark marks and scars, restores skin elasticity, prevents bumps after shaving, softens skin, heals burns, natural hair conditioner

  • Cocoa Butter - High in Antioxidants, moisturizes skin, soothes irritations, reduce stretch marks and scars 

  • Vitamin E- Fine wrinkles, dark circles, soften skins, stretch marks, moisturizes

  • Jojoba Oil - Moisturize Skin, Shaving Prep, Sunburn Relief, lip balm, cuticle treatment, softens wrinkles and fine lines, soothes dry skin, anti-aging

  • Sweet Almond Oil - Reduce fine lines and wrinkles, increase blood circulation, moistures skins, prevents split ends, promotes hair growth, great for lips

  • Olive Oil - increase hair growth, soothes the scalp, dandruff treatment, condition hair, soothe cracked skin, sunscreen, massage oil

  • Sunflower Oil - reduce inflammatory, reduce premature signs of aging, help in the prevention of arthritis, moisturizes dry skin

  • Avocado Oil - helps heal wounds, improves hair growth prevents skin problems, reduce the appearance of age spots, helps fades scars 

  • Beeswax - promotes hydrated skin, soothe skin conditions, deduce redness, skin irritations 

If you have sensitive skin and/are allergic to the known items please read the ingredients label before ordering.

Privacy & Safety

What personal information do we collect from the people that visit our website?

When ordering our registration on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience. 


When do we collect information? 

We collect information from you when you register on our site, place an order or enter information on our site. 


How do we use your information? 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: 

  1. To personalize the user's experience and to allow us to deliver the type of content and product offering in which you are most interested. 

  2. To improve our website to better serve you. 

  3. To allow us to better service you in responding to your customer service requests. 

  4. To administer a contest, promotion, survey, or other site feature. 

  5. To quickly process your transactions. 


How do we protect visitor(s) information?

Our website is scanned regularly for security holes and known vulnerabilities to make your visit to our site as safe as possible.


We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive / credit information you supply is encrypted via Secure Socket Layer (SS) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. 


All transactions are processed through a gateway provider and are not stored or processed on our servers. 


Do we use "cookies"? 

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 


We use cookies to:

  • Help remember and process the items in the shopping cart. 

  • Understand and save users' preferences for future visits. 

  • Keep track of advertisements. 

  • Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. 

By visiting our site, third-party services such as Facebook, Google, or Instagram may place cookies into your browser on our behalf to make the users' experience better and for advertising or targeted advertising purposes. 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. 

If you disable cookies off, some features will be disabled but it won't affect the user's experience. 

You can still place orders. 


Third-Party Disclosure: 

We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights. property. or safety.


However, non-personally identifiable visitor information such as IP Addresses, cookie identifiers, and your website activity may be collected by other parties for marketing, advertising, targeted advertising, or other uses when using our website. 


Third-Partythird-party Links:

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-partycustomer's sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. We do our best to keep your information safe and out of the hands of others. We don't sell any of our customers emails or mailing information to anyone. Your information that is collected at the time of signing up for your shipping or membership pages is only used for that purpose. Our system does not keep any credits and debit information in our database. The information that you provide is only used for shipping out your products. We can not see any of the payment information that was provided to pay for your merchandise. So don't worry about someone doing some fishy stuff with your personal information. 

Subscription Boxes 

At this time we are still working on this feature within the business. If you are interested in learning more information about our subscription boxes please send an email to to be added to the subscription mailing list. 

Payment Methods

We accept various forms of payment options (see below).

  • Credit / Debit Cards


  • Cash

  • Cash App