faq

Frequently asked questions

Can I make a payment with a credit card?


Yes, we accept all major Credit and Debit Cards which include but are not exclusive to Visa and MasterCard.




Can I cancel my order?


Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.




Can I order by call a services number on the website?


Sorry currently we are not able to take your order by telephone. But we are working hard on bringing you the feature. But you can still use your Smartphone to place an order.




Is my payment secure?


Definitely yes! We use the highest industry standards to secure our website and the payment process. Hydratebyq.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).




Where can I redeem my voucher or discount code?


During checkout, you have the option to enter the specific code, it will be applied to the whole shopping cart.




How many times can I use the discount code?


Each purchase once, for as long as the promotion is active.




How long is the delivery time?


When your parcel leaves our quality assurance warehouse, it takes around 7-8 days to reach you, depending on the item you order, its origin and destination. Please take note that shipping during the Holidays could be delayed by a week. Please ensure that if you are ordering gifts for family and friends that you allow enough shipping time or use our gift wrapping services and have items shipped to them.





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